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~Social Media Management
Personal & Company Branding~
~64% of U.S. adults are 
active on social media

~79% of social media users are likely to seek the opinions of others before buying goods or services, and 64% of them have changed their minds because of those opinions
~59% of social media users say a company’s social media activities make the company appear “accessible & responsive”
~64% of social media users want to see companies use social media for customer service.
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*Social Media Revolution 2011 by Eric Qualman